Policies

Last updated: August 2026

Welcome to elle elizabeth art. These policies explain how your information is collected and used when you visit or make a purchase from this website, together with information about shipping, returns and the terms that apply to purchases.

Privacy Policy

When you visit this website or place an order, we collect certain personal information so that we can operate our website, process your purchase and provide customer support.

The personal information we may collect includes:

  • Your name

  • Email address

  • Billing address

  • Shipping address

  • Telephone number (where provided)

  • Details relating to your purchase

  • Information about your browser, network and device

  • Pages you visit on this website

  • The website you visited before coming to this website

  • Your IP address

We use this information to:

  • Process and fulfil your order

  • Deliver your purchase

  • Respond to enquiries

  • Provide customer support

  • Protect against fraud

  • Improve our website

  • Meet our legal, tax and accounting obligations

We do not sell or rent your personal information to third parties for marketing purposes.

Website Hosting

This website is hosted by Squarespace.

Squarespace collects technical information when you visit this website, including:

  • Information about your browser, network and device

  • Web pages visited before arriving on this website

  • Pages viewed whilst using this website

  • Your IP address

Squarespace requires this information to operate, secure and improve its platform.

Website Analytics

We use Squarespace Analytics to understand how visitors use this website.

Information collected may include:

  • Browser, network and device information

  • Your IP address

  • Pages visited

  • Clicks

  • Internal links

  • Searches

  • Scrolling activity

  • Time spent on pages

  • Timestamps

This information helps us understand website traffic and improve the visitor experience.

Cookies

This website uses cookies and similar technologies.

Necessary cookies are always used because they are essential for the secure operation of the website.

Analytics and performance cookies are only used after you have accepted our cookie banner. These help us understand website traffic and improve the website.

More information about the cookies used by Squarespace is available through Squarespace's support documentation.

Social Sharing

This website may include links or sharing buttons for social media platforms such as Instagram and TikTok.

If you choose to use these features, those third-party services may receive information including:

  • Information about your browser, network and device

  • The page you chose to share

  • Your IP address

Your use of those services is governed by their own privacy policies.

Google Fonts and Adobe Fonts

This website may use Google Fonts and Adobe Fonts to display text correctly.

These services may receive limited technical information including:

  • Browser, network and device information

  • The page being viewed

  • Your IP address

This information is used solely to display the website correctly.

Orders and Customer Information

When you place an order we collect the information required to process and fulfil your purchase.

This may include:

  • Name

  • Email address

  • Billing address

  • Shipping address

  • Telephone number (where provided)

  • Details relating to your order

This information is shared with Squarespace so they can provide ecommerce services.

Where necessary, we also share your delivery information with our shipping provider to enable your order to be delivered.

During checkout your address may be automatically completed using Google Places to improve your checkout experience.

Customer Accounts

If you choose to create a customer account, we collect and store the information needed to manage your account and improve your checkout experience.

This may include:

  • Name

  • Email address

  • Billing and shipping addresses

  • Telephone number (where provided)

  • Order history

This information is provided to Squarespace so they can provide customer account services.

Order Emails

After placing an order, you may receive service emails relating to your purchase.

These may include:

  • Order confirmation

  • Dispatch confirmation

  • Customer account creation

  • Password reset notifications

  • Other important account or order updates

These are transactional emails that cannot be unsubscribed from because they are necessary for providing our services.

Squarespace sends these emails on our behalf.

Payments

Payments are processed securely using Squarespace Payments.

Squarespace Payments uses trusted third-party providers including:

  • Stripe for secure payment processing.

  • Sift for fraud detection and prevention.

These providers may receive the personal information necessary to process your payment and protect against fraudulent transactions.

ElleElizabethArt does not store your full payment card details.

Tax

Squarespace Payments may use Stripe to support automated tax calculations where applicable.

Information used for this purpose may include:

  • Your name

  • Billing address

  • Shipping address

  • Purchase details

All prices are shown in Pounds Sterling (£).

If ElleElizabethArt becomes VAT registered in the future, prices and invoices will be updated in accordance with UK tax legislation.

Shipping

ElleElizabethArt currently ships within the United Kingdom only.

Orders are usually dispatched within 3 to 5 working days.

Delivery times are estimates and cannot be guaranteed once your parcel has been handed to the delivery service.

If there is an unexpected delay you will be contacted as soon as possible.

Returns and Refunds

If your artwork or print arrives damaged, faulty or you receive the wrong item, please contact us within 14 days of delivery so that we can arrange a replacement or refund where appropriate.

Returned items should be unused and returned in their original condition.

Nothing in these policies affects your statutory rights under UK consumer law.

Intellectual Property

All artwork, photographs, images, logos and written content on this website are the intellectual property of elle elizabeth art unless otherwise stated.

They may not be copied, reproduced, distributed or used without prior written permission.

Product Information

Every effort is made to display artwork colours as accurately as possible.

However, colours may vary slightly between different screens, devices and printed products.

Because each print is produced individually, slight variations may occur.

Changes to These Policies

These policies may be updated from time to time to reflect changes to the website, our services or legal requirements.

The latest version will always be available on this page.

Contact

If you have any questions about these policies or about an order, please contact elle elizabeth art using the Contact page on this website.